Rewired MSP publishes books, articles, and frameworks for managed service providers who want to build better businesses, and for business owners who want to understand what better IT service actually looks like. Everything here is written from direct experience in the managed services industry, not from a marketing brief.
Books by Brent Lacy
Three books covering the core disciplines of the Rewired MSP framework: operations and scalability, strategic advisory, and cybersecurity risk.
Rewired MSP: Mastery, Scalability & Performance
The foundational book. Covers the owner bottleneck, documentation culture, trust-based client relationships, the vCIO without the conflict, team development, and growth with integrity. For MSP owners who know something is wrong before they can name it. Get it on Amazon
vCIO Rewired: Virtually Conquering IT Obstacles
A practical guide to building a vCIO practice that clients trust. Covers the fiduciary standard, technology roadmaps, quarterly business reviews, the transition from technician to advisor, and the ethical pitfalls that compromise the role. Get it on Amazon
Near Miss: Preventable IT Failures Threatening Your Business Security
A guide for business owners and MSP operators who want to understand the specific failure patterns that put businesses at risk. Covers the monitoring trap, backup versus business continuity, cyber insurance requirements, and AI-powered attacks. Get it on Amazon
Content Hubs
Each hub collects everything Rewired MSP has published on a specific topic, with links to every related article. Start here if you want comprehensive coverage of a subject rather than a single post.
- MSP Documentation Hub: Why documentation matters, how to build a documentation culture, what to document first, and how to make it stick. 27 articles.
- vCIO Services Hub: The fiduciary standard, technology roadmaps, pricing models, and how to build an advisory practice clients trust. 14 articles.
- MSP Growth and Sales Hub: The owner bottleneck, sales structure, pricing for trust, client retention math, and how to scale without breaking. 18 articles.
- MSP Cybersecurity Hub: The monitoring trap, backup versus business continuity, cyber insurance requirements, and what competent security actually looks like. 14 articles.
- AI for MSPs Hub: Shadow AI, governance frameworks, the AI revenue gap, legal liability, and how to close the gap between client demand and MSP delivery. 14 articles.
Definition Pages
Plain-language explanations of the terms and concepts that matter most in managed services.
- What Is an MSP?: The definition, the model, and what separates good from average.
- What Is a vCIO?: The definition, the role, and why the fiduciary standard matters.
- MSP Glossary: Key terms defined the way they are used in practice, not the way a vendor would define them in a sales deck.
Start Here
If you are new to Rewired MSP, these are the articles that explain the framework and why it exists.
- Is Your MSP Built to Last, or Just Built to Bill?
- What Clients Actually Want From an MSP in 2026
- Owner Bottleneck: Why Your MSP Can’t Grow Until You Get Out of the Way
- The Fiduciary Standard: Why vCIOs Should Never Earn Commissions
- Building a Documentation Culture: The Invisible Engine of MSP Scalability
All content on Rewired MSP is written by Brent Lacy, an industry veteran with decades of hands-on experience in managed services. No sponsored content. No vendor partnerships that influence recommendations.
New MSP Starter Resources
If you are starting an MSP or in your first few years, these resources are written specifically for you.
- From Technician to MSP Owner: What nobody tells you before you make the jump.
- The MSP Starter Stack: What tools you actually need and what can wait.
- How to Get Your First MSP Client: What actually works.
- How to Price Your First MSP Contract: The math behind sustainable pricing.
- What Should an MSP Agreement Include: The honest guide to MSP contracts.
- MSP Business Plan: The five decisions that actually determine whether you succeed.
- The Solo MSP Coverage Problem: How to handle vacations and after-hours.
MSP Financial Resources
- MSP Financial Benchmarks: The numbers that separate top performers from the rest.
- MSP Profit Margin Guide: What you should be making and why you probably are not.
- MSP Cash Flow Management: The discipline most owners skip.
- MSP KPIs: The metrics that actually tell you whether your business is healthy.
- What Does Managed IT Services Cost: A transparent pricing guide.
- MSP Exit Strategy: How to build a business worth selling.
Security and Compliance Resources
- Cyber Insurance Requirements 2026: What carriers actually check.
- GRC as a Service: How MSPs can turn compliance into recurring revenue.
- From MSP to MSSP: How to add security services and build a security practice.
- Zero Trust for MSPs: What it means, what it costs, how to sell it.
- Windows 11 Migration Guide: Assessment, paths, and client conversations.