Are you confident in your IT support? This post breaks down five essential qualities of a competent IT provider, inspired by the book *Near Miss*. Learn what separates a true strategic partner from a simple break-fix technician, covering security, documentation, business continuity, and more.
Your tech-savvy employee might be great with computers, but are they equipped to manage your business's security and continuity? This post breaks down why a hobbyist's mindset is a danger to your business and why a competent IT provider's strategic approach is essential for security, compliance, and growth.
Are you stuck in the break-fix IT cycle? Learn why the common belief that only paying for IT support when something is broken actually costs your business more in the long run. This post reveals the hidden expenses of downtime, inefficiency, and the critical, un-billed work of updates and…
Start the new year with a secure and strategic IT plan. This post draws from the book *Near Miss* to give small business owners three actionable resolutions: transform your IT mindset from a cost center to a force multiplier, assess your documentation to reduce knowledge risk, and audit for…
Feeling stuck in a reactive loop with your IT support? Learn why the break-fix IT model creates conflict and how a proactive partnership can align your business goals with your technology for better security and efficiency.
"What happens if our IT guy quits?" It's a question that keeps business owners up at night. This post explores why proper IT documentation is essential for your company's security, efficiency, and continuity. Learn the best practices to secure your business's critical knowledge and protect yourself from the risks…
Discover the future of MSPs in a new podcast with Brent Lacy. Learn why IT strategy, community leadership, and business security are essential for growth
Artificial Intelligence is no longer a futuristic concept. It is a present-day tool that is reshaping how businesses operate, compete, and grow. For small business leaders, the opportunity to leverage AI is real, but so are the risks. Chapter 11 of Near Miss: Preventable IT Failures Threatening Your Business…
