Articles and resources from the Rewired MSP framework — helping managed service providers build trust-based, scalable businesses through documented processes and strategic leadership.
The best questions to ask an MSP reveal how the provider operates, not what tools it sells. A capable MSP can explain its process, show how it reports, put its commitments in writing, and describe how it handles a bad day. This article gives you fifteen questions to ask…
The first 90 days of a vCIO engagement should focus on assessment, relationship building, and quick wins, not immediate major technology changes. Rushing into major changes without understanding the business culture and existing technology environment leads to resistance and failed initiatives. A real technology roadmap for a new vCIO…
Say no to software tools when they don’t solve a documented business problem, create integration complexity, or require skills your team doesn’t have and won’t develop. The cost of software extends far beyond the license fee to include implementation, training, maintenance, and opportunity cost. App sprawl, the uncontrolled growth…
Key Takeaway: A SIEM without an analyst is an expensive log storage system. An analyst without a SIEM is guessing. The combination, done right, is how you detect the attacks that bypass every other control. For MSPs, the question is not whether to offer SIEM capabilities. It is whether…
Key Takeaway: A vulnerability scan tells you what doors might be unlocked. A penetration test tells you which ones an attacker can actually walk through. They are not the same thing, they do not cost the same, and they do not answer the same question. MSPs that sell vulnerability…
Key Takeaway: Dark web monitoring does not prevent breaches. It tells you that credentials from your client’s environment are already for sale. The value is in what you do with that information: force password resets, check for credential reuse, investigate how the credentials were exposed, and have the conversation…
Key Takeaway: PCI DSS compliance is not your client’s problem to solve alone. If you manage IT for any business that accepts credit cards, you are part of their compliance environment. Understanding what PCI requires, what your role is, and how to help clients maintain compliance is the difference…
Key Takeaway: Succession planning is not about leaving. It is about building a business that does not collapse if you do. The MSP owner who has no succession plan has not built a business. They have built a job that happens to have employees. The difference matters to your…
Key Takeaway: Azure is not a product you sell. It is a platform you operate. The MSP that treats Azure as a line item on a quote and hands the client a subscription is not delivering managed services. The MSP that manages Azure as part of a governed, monitored,…
Key Takeaway: If you manage IT for any healthcare client, you are a business associate under HIPAA. That is not optional and it is not a technicality. It means you are legally required to sign a Business Associate Agreement, implement specific security controls, and report breaches. MSPs that ignore…
