A thorough MSP client onboarding takes 90 days and three phases: discovery and documentation, deployment and remediation, and relationship establishment. Here is the complete checklist.
Healthy MSP gross margins run 50% to 65%. Most MSP owners do not know their actual margin per client. Here is how to calculate it, what the benchmarks are, and the four margin killers that compress profitability in most MSP businesses.
When every MSP offers the same RMM, EDR, and backup, the conversation becomes about price and personality. Neither is durable. The three real differentiators are operational maturity, communication standards, and advisory quality.
MSP valuations in 2026 run 3x to 14x adjusted EBITDA depending on size, recurring revenue, and buyer type. The decisions that determine your multiple are made years before the sale. Here is what buyers actually pay for.
Most MSP quarterly business reviews are presentations. The best ones are conversations. Here is the four-part QBR structure that builds client trust, surfaces problems before they become churn, and makes the vCIO relationship earn its keep.
The share of MSPs reporting difficulty hiring skilled technicians nearly doubled year-over-year in 2026. The MSPs struggling most with hiring often have high turnover. The talent crisis is a retention problem that looks like a hiring problem.
The MSPs that build the most defensible businesses specialize. Not because generalism is wrong, but because specialization changes the competitive dynamic entirely. Here is how to choose your vertical and make the transition.
An MSP agreement is a contract with legal consequences. This guide covers what a well-structured MSP agreement should address, the clauses that matter, and why not getting a lawyer involved will come back to bite you.
Every solo MSP eventually faces the same problem: you need to be unavailable and clients expect someone to answer. Here are the three workable coverage models, their tradeoffs, and why documentation is the prerequisite for all of them.
The clients you priced too low in year one are still at those rates. Raising prices on existing clients is one of the hardest conversations in managed services. Here is how to do it without losing the relationship.
