DNS is the internet's phone book. If your IT provider isn't monitoring and securing it, employees can silently be redirected to fake sites that steal credentials or deliver ransomware — with no visible warning. Here's what the October 2025 BIND 9 vulnerabilities exposed, and what every business owner should…
The managed services market is projected to reach $6.15 trillion in worldwide IT spending by 2026, according to Gartner’s February 2026 forecast. Grand View Research puts the managed services segment at $401.15 billion in 2025, growing to $847.41 billion by 2033 at a 9.9% CAGR. The opportunity has never…
KNP was a 158-year-old logistics company in Northamptonshire, England. When hackers from the Akira ransomware gang guessed an employee’s weak password, they encrypted the company’s data and locked its internal systems. KNP paid the ransom. The attackers never restored access. The company entered administration and ceased trading. Nearly 700…
ScalePad’s 2025 MSP Business Trends Report surveyed over 1,300 managed service providers. The finding that should keep every MSP owner up at night isn’t about ransomware or AI disruption. It’s this: 36% of MSPs have client retention rates below 50%. Nearly four in ten MSPs are losing more clients…
Your vendor says their tool is 'AI-powered.' The SEC says those claims are now a legal liability. Here's how to separate real AI from a marketing label.
Your client stopped showing up to QBRs. Not because they are busy. Because the meeting stopped mattering. According to Scopable, two consecutive missed QBR invitations is not a scheduling problem. It is a retention signal. Clients skip these meetings for one of two reasons: they do not believe the…
Your RMM tool was supposed to make you proactive. Instead, it is burning out your team and hiding real threats in a sea of noise. Here is how to fix the monitoring trap.
Why Most MSP Onboarding Fails Your new client just signed a $120,000 annual contract. Three months later, they’re gone. The problem was never your technical skills. It was your onboarding. Here’s what the data tells us: 52 percent of customers who leave do so within the first 90 days,…
Your IT provider spends all day reacting to problems instead of preventing them. Here is why that firefighting model is the most expensive way to run your IT.
75% of businesses had a cybersecurity incident in the past year. If your IT provider is not talking to you about security, that is the most expensive silence in your budget.
