Owner Bottleneck: Why Your MSP Can’t Grow Until You Get Out of the Way
Your MSP can't scale because you're the bottleneck. Here's how to build systems that let your team make decisions without you.
Author: Brent Lacy
The Caretaking MSP: What It Means to Put Clients First
The MSP industry has a choice: optimize for revenue per client or value per client. The caretaking model builds loyalty that no competitor can replicate.
Is Your IT Provider Putting You at Risk? 11 Warning Signs Every Business Owner Should Know
Most IT failures aren't bad luck. They're preventable. Here are 11 warning signs your IT provider isn't protecting your business the way they should.
The Real Cost of Choosing the Cheapest IT Provider
You Got Three Bids for IT Support. You Picked the Cheapest. Now What? One came in at $40 per user per month. Another at $85. The third at $150. You picked the $40 option. Who would not? Eight months later, you have had two ransomware scares, a server crash…
That Weekly Tech Visit Is Costing You More Than You Think
That Weekly Tech Visit Is Costing You More Than You Think Your MSP sends a technician every Wednesday. Or every other Tuesday. Or the first Monday of the month. Whatever the schedule is, you feel good about it. You have a real person showing up at your office on…
What to Look for When Hiring an MSP: 11 Questions That Matter
Shopping for an MSP? The providers who earn trust do not look the way most buyers expect. These 11 questions separate a real managed services partner from a pretender.
The MSP People Crisis: Why Your Best Technicians Are Quietly Disappearing and What to Do About It
Your best technician just gave notice again. It is not a hiring problem. It is a retention crisis. Here is what is actually driving your people away and what to do about it.
Stop Selling AI Tools. Start With an AI Readiness Assessment.
When a client says 'we need AI,' the worst thing you can do is start talking about tools. Here is the assessment framework that separates strategic advisors from vendors.
Vendor-Neutral Technology Guidance: Why Your vCIO’s Recommendations May Not Be as Independent as You Think
When your vCIO recommends technology, are they advising you or selling you? The structural conflict most MSPs won't talk about.
The AI Revenue Gap: Why 48% of Your Clients Want AI But Only 13% of MSPs Sell It
The AI Revenue Gap: Why 48% of Your Clients Want AI But Only 13% of MSPs Sell It Kaseya’s 2026 State of the MSP Report carried a number that should keep every owner awake at night. Forty-eight percent of MSPs say AI and automation is the number one client…