8.5 million Windows machines. A single vendor update. A week of chaos. Here is what business owners should be asking their MSP about vendor software update risk.
Ransomware crews target backup repositories in 96 percent of attacks. Buying backup is a purchase. Confirming restore is a discipline. Here is what your MSP owes you.
AI turned skilled attackers into a commodity. Here is what changed in the threat curve, why the old defenses are not enough, and what your MSP should be doing about it now.
Antivirus software still has a role, but signature-based detection cannot keep up with modern attack methods. Here is what business owners should expect from a competent IT provider.
Exhausted technicians make more errors, and in managed services those errors show up as security gaps in client environments. The wellbeing issue and the security issue are the same problem.
Most business owners have a firewall. Their IT provider told them that when they signed on. It’s sitting in the closet or mounted in the server room, lights blinking, doing its thing. But here’s the question almost nobody asks: who’s actually watching it right now? Not “who installed it.”…
The vCIO's real job isn't roadmaps or QBR slides. It's living in the gap between sales and service and making it useful. Here's what the data says about who gets it right.
Most business owners can't tell the difference between a monitoring IT provider and a reactive one until it's too late. Here's what competent actually looks like.
Most IT failures aren't bad luck. They're preventable. Here are 11 warning signs your IT provider isn't protecting your business the way they should.
You Got Three Bids for IT Support. You Picked the Cheapest. Now What? One came in at $40 per user per month. Another at $85. The third at $150. You picked the $40 option. Who would not? Eight months later, you have had two ransomware scares, a server crash…
