That Weekly Tech Visit Is Costing You More Than You Think
That weekly tech visit from your MSP may be a sign of reactive IT, not proactive service. Learn what modern managed services should look like for your business.
Author: Brent Lacy
Brent Lacy is the founder of Rewired MSP and author of three books on managed services, vCIO strategy, and cybersecurity. He helps MSP owners build trust-based, scalable businesses through documented processes, strategic leadership, and client-first culture.
What to Look for When Hiring an MSP: 11 Questions That Matter
Shopping for an MSP? The providers who earn trust do not look the way most buyers expect. These 11 questions separate a real managed services partner from a pretender.
The MSP People Crisis: Why Your Best Technicians Are Quietly Disappearing and What to Do About It
Your best technician just gave notice again. It is not a hiring problem. It is a retention crisis. Here is what is actually driving your people away and what to do about it.
Stop Selling AI Tools. Start With an AI Readiness Assessment.
When a client says 'we need AI,' the worst thing you can do is start talking about tools. Here is the assessment framework that separates strategic advisors from vendors.
Vendor-Neutral Technology Guidance: Why Your vCIO’s Recommendations May Not Be as Independent as You Think
When your vCIO recommends technology, are they advising you or selling you? The structural conflict most MSPs won't talk about.
The AI Revenue Gap: Why 48% of Your Clients Want AI But Only 13% of MSPs Sell It
48% of SMB clients want AI services but only 13% of MSPs offer them. Discover how to close the AI revenue gap and grow your MSP with AI-driven offerings.
MSP Revenue Math: How MRR, Churn, and Client Lifetime Value Connect
Understanding MRR, churn rate, and client lifetime value is the foundation of MSP growth strategy. Here is how the three numbers connect and what they mean for your business.
The Owner Bottleneck: Why You Are the Ceiling on Your MSP’s Growth
MSP owners who can't delegate cap their company's growth. Data from Kaseya, Service Leadership, and ChannelPro on breaking through the ceiling.
The vCIO as Business Advisor: Why the Best vCIOs Talk About Revenue Before They Talk About IT
The best vCIOs lead with business outcomes, not ticket metrics. Here's what separates strategic advisors from expensive account managers.
AI Risks Your IT Provider Should Be Managing
73% of SMBs use AI tools but 40% have no AI policy. What your IT provider should be doing about shadow AI, malicious AI skills, and data governance in 2026.