The First Year With an IT Provider: What Good Actually Looks Like
What does a great first year with an IT provider actually look like? Set the right expectations and benchmarks for a successful MSP client onboarding experience.
Author: Brent Lacy
Brent Lacy is the founder of Rewired MSP and author of three books on managed services, vCIO strategy, and cybersecurity. He helps MSP owners build trust-based, scalable businesses through documented processes, strategic leadership, and client-first culture.
Why Your Technicians Don’t Care (And What That Costs You)
When competent technicians learn that extra effort gets them nothing, they stop giving a damn. Here is what that costs you.
The Burnout-Security Connection: Why Exhausted Technicians Put Clients at Risk
Exhausted technicians make more errors, and in managed services those errors show up as security gaps in client environments. The wellbeing issue and the security issue are the same problem.
Satisfied But Not Loyal: The Client Churn Your MSP Is Missing
Satisfied clients still leave. Here is the data on silent churn, the behavioral signals that precede it, and what high-performing MSPs do differently to keep clients who are quiet but not content.
Your Employees Are Already Using AI. The Question Is Whether Anyone Is Watching.
Your employees are already using AI tools — with or without your approval. Learn how to build an AI acceptable use policy before shadow AI creates a data breach.
The Silent Margin Killer: How Tool Sprawl Is Eating Your MSP’s Profits
The average MSP runs 10 to 25 different platforms. Each tool made sense when you added it. But collectively, they're bleeding 18 to 25 percent of your gross margin. Here's how to audit your stack and reclaim profit without sacrificing service quality.
The Procurement Problem: What Your MSP Should Be Doing With Your Technology Buying (And Probably Isn’t)
Is your MSP managing your technology procurement strategically? Discover how proactive IT procurement saves money and reduces vendor sprawl for your business.
Why Running Your MSP Feels Harder in 2026 — And What the Data Says About What Comes Next
Running an MSP feels harder in 2026 — and the data backs it up. Explore the market shifts, margin pressures, and growth strategies shaping the MSP industry.
Responsible Leadership in M&A: What the Consolidation Wave Means for Your People
The MSP industry is consolidating fast. 169 deals closed in 2025. But 70-75% of acquisitions fail, and the reason is almost always the people side. What responsible leadership looks like when M&A comes to your doorstep.
Is Your IT Provider Actually Watching Your Firewall?
Your firewall is only as good as the team monitoring it. Learn what active firewall management looks like and the questions to ask your IT provider today.