Articles and resources from the Rewired MSP framework — helping managed service providers build trust-based, scalable businesses through documented processes and strategic leadership.
Microsoft 365 Copilot is the most significant change to M365 since Teams. Most MSPs are treating it as a license to sell. The MSPs that lead with governance and advisory will own the AI conversation with their clients.
Windows 10 reached end of support on October 14, 2025. Devices still running it are accumulating unpatched vulnerabilities. Here is the client conversation that gets the remaining devices addressed, and what the cyber insurance implications are.
Cyber insurance has become a security audit disguised as an application. Carriers now verify MFA enrollment, EDR coverage, and backup restore dates. Here is what gets applications denied and how MSPs can use renewal as an advisory opportunity.
Keeping a client who is a poor fit costs more than the revenue they generate. Here is how to identify the clients worth firing, how to have the conversation, and how to offboard them without burning the relationship.
A thorough MSP client onboarding takes 90 days and three phases: discovery and documentation, deployment and remediation, and relationship establishment. Here is the complete checklist.
Healthy MSP gross margins run 50% to 65%. Most MSP owners do not know their actual margin per client. Here is how to calculate it, what the benchmarks are, and the four margin killers that compress profitability in most MSP businesses.
A breach of an MSP does not compromise one business. It compromises every business that MSP manages. Here is how supply chain attacks work, why MSPs are high-value targets, and the specific controls that reduce the risk.
When every MSP offers the same RMM, EDR, and backup, the conversation becomes about price and personality. Neither is durable. The three real differentiators are operational maturity, communication standards, and advisory quality.
MSP valuations in 2026 run 3x to 14x adjusted EBITDA depending on size, recurring revenue, and buyer type. The decisions that determine your multiple are made years before the sale. Here is what buyers actually pay for.
Most MSP quarterly business reviews are presentations. The best ones are conversations. Here is the four-part QBR structure that builds client trust, surfaces problems before they become churn, and makes the vCIO relationship earn its keep.
