Articles and resources from the Rewired MSP framework — helping managed service providers build trust-based, scalable businesses through documented processes and strategic leadership.
Most MSP quarterly business reviews are presentations. The best ones are conversations. Here is the four-part QBR structure that builds client trust, surfaces problems before they become churn, and makes the vCIO relationship earn its keep.
The share of MSPs reporting difficulty hiring skilled technicians nearly doubled year-over-year in 2026. The MSPs struggling most with hiring often have high turnover. The talent crisis is a retention problem that looks like a hiring problem.
53% of MSPs are already using AI to automate ticketing, patching, and monitoring. The technician role is changing, not disappearing. Here is what AI is actually automating, what it cannot replace, and how to manage the transition.
The MSPs that build the most defensible businesses specialize. Not because generalism is wrong, but because specialization changes the competitive dynamic entirely. Here is how to choose your vertical and make the transition.
An MSP agreement is a contract with legal consequences. This guide covers what a well-structured MSP agreement should address, the clauses that matter, and why not getting a lawyer involved will come back to bite you.
Every solo MSP eventually faces the same problem: you need to be unavailable and clients expect someone to answer. Here are the three workable coverage models, their tradeoffs, and why documentation is the prerequisite for all of them.
The clients you priced too low in year one are still at those rates. Raising prices on existing clients is one of the hardest conversations in managed services. Here is how to do it without losing the relationship.
40% of mid-market companies now use co-managed IT. Most MSPs either ignore the model or do it badly. Here is what co-managed IT actually requires, how to price it, and how to manage the internal IT person relationship.
The most common financial mistake new MSPs make is pricing their first contract too low. Here is the math behind MSP pricing, what the market rates are in 2026, and how to set rates that build a sustainable business.
The hardest part of starting an MSP is not the technology. It is getting the first client. Here is the honest version of how new MSPs find their first clients, what works, and what the wrong first client costs you.
